My Apps is a feature only for MLCI’s Customer. My Apps can be accessed by customer after they are login, where the username and password will be sent via email and text messages H+1 after disbursement date.

My apps features consists of :

1. Credit Information Menu : to check credit information both outstanding contract or finished contract.
2. Early Termination Simulation Menu : to create early termination simulation.
3. Appointment Creation Menu : to create appointment with MLCI regarding to :
   1. Creation of Statement letter of Vehicle Registration Certificate (STNK) Extension
   2. Taking Vehicle Ownership Book (BPKB)
   3. Early Termination
   4. Meeting with Collection
4. Insurance Menu : to propose insurance claim.
5. Update Profile Menu :  to change login password, email address, and cell phone no.
6. Customer Complaint Menu : to deliver complaint that happen to customer.
   

Further detail explanation about the usage can be seen in my apps usage instruction that can be downloaded via link below.
Download: Petunjuk Penggunaan My Apps.pdf

Things that need to be considered in the process of making BPKB:

1. To simplify the process of making BPKB, we encourage you to take your own at our branch offices to serve you.
2. If you wish to authorize another party to take the BPKB, please contact the related branch office for the required documents.
3. In the event that Customer's death, taking BPKB can be done by the legitimate Heirs.

What to do if your vehicle suffered loss or damage due to collision, crash, overturned, slid off the road, evil deeds of others, theft, fire and lightning strikes in accordance with the broad guarantee that applies in the Insurance Policy?

The things you should look for an insurance claim:

If the loss / damage occurred during weekdays: Monday-Friday, 9:00 a.m. to 17:00 o'clock am, immediately report it to our Customer Care at branch offices to serve you.
If the loss / damage occurred outside our working hours, please contact the insurance company claims.
The deadline for claims up to 3x24-hour report from the date of the incident. Reports can be delivered via telephone, fax or letter.
Information required at the time of reporting are:

1. Insurance Policy Number
2. Insured Name
3. Brand and Type of Vehicle
4. Police numbers
5. Date and Place of Genesis.

Noting the report number and name of the officer claims insurance claims or Customer Care as proof you have been reported.
To simplify the claim process, we encourage you to use the repair shop the insurance company's official partners.
If you are using a non-partner shop insurance companies, then the things that must be considered are as follows:

• Vehicle repairs done after the insurance company conducted a survey and give approval on the price and the shop that you designate. To grant approval, insurance companies require a repair cost estimate from the garage that you designate. If there is difference between the cost of repair shop you designate with insurance companies, then the difference between the cost of such repairs become your burden.
• Once the vehicle is repaired, you are required to pay in advance all the costs of these improvements. Replacement (reimbursement) for the cost of repairs to the above will be conducted by the insurance company within 14 working days from the date of receipt of the original invoice cost of repairs.

What kind of document that we received after redemption? Once you pay off the financing facility, you will receive the documents of vehicles as follows:

• Original BPKB
• Copy of Original Invoice Vehicles
• Original Receipt Form
• Original Certificate of Insurance Policy
• Original Copy of Certificate of Vehicle Identification Number *)
• Copy of Form A or C *)
• Old * Owner ID Card Copy)
• Giro *)

*) if there

Financing installment payment system We are In Advance (Instalments paid in advance)

Payment is as follows:

• The first installment payment financing is conducted simultaneously with the advance payments, insurance premiums and administrative costs.
• The next installment financing is 1 (one) month after the settlement of financing to the dealer or after Customer sign the official handover of the vehicle.

Redemption for the loan you can do with 3 ways, namely:

1. Redemption for financing period or all of your obligations have been completed (Finished Contract)
2. The settlement made ​​prior to the financing period ends (Repayment Accelerated / Early Termination).
3. Redemption is done if the payment of claims for total loss insurance are eligible.

Especially for redemption point 2 of the procedure is as follows:

1. Your contact our Customer Care, either directly or by telephone to determine the amount to be paid.
2. Once you know the amount of redemption the above, you can make payments either through transfer or cash.

We make an easy installment payment that can be done wherever you are, that is:

1. Giro
2. Bank Transfer
3. BCA ATM or Internet Banking BCA
4. Cash / Cash

1. PRIORITIZE COMMITMENT
2. HIGHLY RESPONSIVE
3. ESTABLISHING GOOD COMMUNICATION AND RELATIONSHIPS
4. DECIDING FAST
5. REPAYMENT OF FINANCING FAST
6. RELIABLE, SAFE AND FULL ATTENTION

FAST
We always put VELOCITY in handling your finace

SAFE
Safe and comfort is our commitment to handle your financing facility.

EASY
We make it easy for you to enjoy our financing facility.